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FIRST SPAIN is a virtual shop located in Spain and managed by the company: Telephone no.: (34) 91- 302 36 36 Fax no.: (34) 91- 302 15 53 First Spain is growing and adding new departments and products for more than two years of life in the Internet. It is our purpose to keep growing, innovating and improving by offering the widest selection of Spanish products and services. Our guaranteed experience and customers' satisfaction encourages us to keep going on. �Why First Spain? Because at First Spain we want our clients to get the best and as you demand a lot from us, it is our interest to make your shopping a pleasant experience at First Gourmet. Therefore, we offer you: 1.- A careful and assorted selection of first-class products for good prices, each product being kept under perfect conditions in order to be finely preserved. 2.- A place where shopping is simple and convenient to you. 3.- A secure server which encrypts all information, thus assuring confidentiality of all data sent. As a security measure, the data of your credit card shall be sent directly to the Bank, in order that not even First Spain shall have access to the same. 4.- Customer service. Customer's satisfaction is highly important for us and we therefore guarantee an attentive service to the customer as from the moment you enter our store until you enjoy the product you chose. For any doubt whatsoever, please contact [email protected]. 5.- Flexibility and efficiency: Should you want a product not included in our catalogue or should you wish to make variations on some of the lots, please send an e-mail to [email protected] indicating the product or selection you wish to order and we shall reply shortly on the possibility of obtaining it, by mentioning the price, mailing costs and estimated delivery date. How to buy In order to help you find your way around the store and know where you are at a precise moment, each range has a colour and an identifying logo. Whichever department you choose, you may access the rest of the store. 1.- Press the department button you wish to visit: Cigars, Wines, Olive oils and vinegars, Delicatessen and Spanish Gifts. Once you have chosen the department, please select the desired category and the relevant catalogue of products shall be unfolded. Add to shopping basket the product you wish to buy, or press on the name of the product should you want to see a picture or obtain further information about it. 2.- Should you press the shopping button, the selected products shall be displayed on your screen, each of them indicating its quantity and price. The screen shall display the selected products mentioning the quantity and price for each product. Whichever department you choose, you may obtain information on the products you put in the shopping basket by pressing the "shopping basket" button. 3.- Should you want to know the total cost of your order, shipping costs included, please select the destination country and press on the "total estimation" button. If you want you can also continue shopping 4.- If you are satisfied with the contents of the basket, please fill in the form with the data required (please indicate the delivery address if it differs from the billing address only). Should you want to pay the order at once please press on the "pay through secure server" button which will place the payment order with the bank, and once the order is approved by the bank we shall receive your order. 5.- Both customer and First Spain immediately receive payment confirmation from the Bank. Once such confirmation is received, we will contact you within 24 hours (Working days are: from Monday to Friday, weekends and public holidays excluded) to confirm your order and inform you on the mailing data Customer's code For your own convenience, whenever you buy a product, a customer's code shall be automatically assigned to you. On your next purchases you will not have to introduce your personal data, but only your code in order the form be completed automatically. Should you want to change your personal data, please fill in the form once again and a new customer's code shall be assigned to you. Ordering by fax or e-mail If you prefer, you can place your order by fax or e-mail. In this case you should include the information as follows: Order (brand, product chosen, as well as the required quantity) Billing and delivery address and telephone number. Credit card number and expiration date, according to the payment term chosen. Payment terms You can place your order either on-line or by fax or e-mail with your
credit card: American Express, Visa and Mastercard. Prices All our prices are in Pesetas. Prices are listed in USD as a mere reference because it is a well-known currency. Prices are subject to change without prior notice. Gifts If you want us to send your purchase as a gift, please send an e-mail to [email protected] upon buying the product. If the package allows, the parcel shall be wrapped up in a wrapping paper and we will enclose, if that is your wish, a card with the message you want to send. Should you need any further service, do not hesitate to contact us. Shipping First Spain wants to offer you the best services, therefore we work with international express services of renowned prestige. First Spain reserves the right to choose the Company considered as the most suitable for each moment, unless otherwise stated by the customer. Once you have placed your order, we will get in touch with you to confirm if the order has been sent and give information on the shipping service, consignment note accompanying the parcel and approximate delivery date. If you wish, you can follow up the delivery through the web page of the express service, which address shall be sent to you. All orders are duly packaged; in what concerns bottles, all of them are packed in the so-called bottle packs due to their fragility. Still, please inform us, as soon as possible, if the package arrived in good conditions. Delivery date Consignments are usually sent within a period of 24 and 48 hours from receipt of the order, depending on the delivery of the same in our offices. The customer shall receive information on any delay whatsoever, by lack of stock or due to any other reason. Please select the destination country to know the delivery time consumed as from its mailing date:
(Working days are from Monday to Friday, weekends and public holidays excluded.) GUARANTEE: Should there be any delay on the delivery due to any cause attributable to the shipping-company, the mailing costs shall be reverted to the customer. Customs All rates and taxes applicable in the destination country shall be borne by the goods receiver. We suggest you to contact your custom agency for further information. First Spain shall not be liable for any delay caused by custom services on the order delivery. Returns If you are not satisfied with the product you received, you may request, within 7 days as from its receipt date, the relevant returning. Please send us an e-mail, indicating the number of the order and expressing your desire to return the goods. We shall reply shortly with the relevant instructions. Once we have received the goods, we will refund the whole amount of your purchase, save for the mailing costs. Return shipment shall be borne by First Spain. All expenses related to consignment or return of the goods shall be borne by First Spain, in case of defective products or First Spain's mistake. Data protection According to the laws in force, First Spain assures our customers the confidentiality of all data sent. Such data is inserted in our database and shall only be used to keep you informed on First Spain's promotions and new items. First Spain guarantees not to grant such data to any third party under no circumstances. If you want to be discharged from our database, please send us an e-mail stating your wish. Further Questions Should you have any further question concerning the Virtual Shop or our products, please do not hesitate to contact us through our e-mail address
[email protected].
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